| Peer-Reviewed

Artificial Intelligence Chatbot Advisory System

Received: 17 February 2023    Accepted: 3 March 2023    Published: 21 March 2023
Views:       Downloads:
Abstract

A chatbot is an intelligent agent that aims at providing a better, easier way to handle activities through smartphones or PCs by simulating the interaction between humans and machines. Chatbots can be deployed on various platforms such as social media applications, web applications, or websites. This project is designed to simulate communication between user and system using natural language processing with python programming and also to provide easy access to information that they would traditionally have to seek through confrontation or handbooks, simply by sending a text message. The motivation behind this work is to have a more direct, automatic way of getting information, to overcome the pitfalls of manual book searching and physical meetings. These existing methods are not very efficient and are usually time-wasting. Analysis of existing methods and related acts enabled the requirements of the specifications to be gathered, and this initiated the design and implementation of the project. The project was developed using the Agile methodology. Artificial Intelligence technology and modern internet technological tools which included NLTK-model (natural processing algorithm model), Sentiment Analyzer model, and Python programming language, respectively. This system was tested for accuracy, and human-interaction likeness. It is deployed on the Telegram messaging app, through Telegram API keys obtained on Botfather. The system effectively responds to queries and on time.

Published in International Journal of Intelligent Information Systems (Volume 12, Issue 1)
DOI 10.11648/j.ijiis.20231201.11
Page(s) 1-9
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Chatbot, Machine Learning, Natural Language Processing, Conversational Agent, Artificial Intelligence

References
[1] Abu, S. B. & Atwell E. (2007), Fostering Language Learner Autonomy through Adaptive Conversation. (2007). In Proc. of the Corpus Linguistics Conference, CL.
[2] Okonkwo C. W. & Ade-Ibijola, A. (2021), Evaluating the Ethical Implications of Using Chatbot Systems in Higher Education, digiTAL Conference 2021 Proceedings, University of Johannesburg, South Africa.
[3] Ballamudi K. R., (2019), Artificial Intelligence: Implication On Management. Global Disclosure of Economics and business, 8 (2), 105-118.
[4] Holmes, W., & Tuomi, I. (2022). State of the art and practice in AI in education. European Journal of Education, 57 (4), 542-570.
[5] Clarizia, F., Colace F., Lombardi, M., Pascale, F., & Santaniello, D. (2018). Chatbot: An education support system for student. In Cyberspace Safety and Security: 10th International Symposium, CSS 2018, Amalfi, Italy, October 29–31, 2018, Proceedings 10 (pp. 291-302). Springer International Publishing.
[6] Folstad, A. Araujo, T., Law, E. L. C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., & Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 103 (12), 2915-2942.
[7] Kolbjomsrud, V., Amico, R., & Thomas, R. J. (2016). How artificial intelligence will redefine management. Harvard Business Review, 2 (1), 3-10.
[8] Heo, J., Lee, J. (2019), CiSA: An Inclusive Chatbot Service For InternationalStudents and Academics.. In HCI International 2019–Late Breaking Papers: 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings 21 (pp. 153-167). Springer International Publishing.
[9] Kolog, E. A., Devine, S. N. O., Egala, S. B., Amponsah, R., Budu, J., & Farinloye, T. (2022). Rethinking the implementation of artificial intelligence for a sustainable education in Africa: Challenges and solutions. In Management and Information Technology in the Digital Era (Vol. 29, pp. 27-46). Emerald Publishing Limited.
[10] Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., & Williams, M. D. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57, 101994.
[11] Mogaji, E., Balakrishnan, J., Nwoba, A. C., & Nguyen, N. P. (2021). Emerging-market consumers’ interactions with banking chatbots. Telematics and Informatics, 65, 101711.
[12] Abdulquadri, A., Mogaji, E., Kieu, T. A., & Nguyen, N. P. (2021). Digital transformation in financial services provision: A Nigerian perspective to the adoption of chatbot. Journal of Enterprising Communities: People and Places in the Global Economy, 15 (2), 258-281.
[13] Mogaji, E., & Nguyen, N. P. (2022). Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study. International Journal of Bank Marketing, 40 (6), 1272-1298.
[14] Nikitaeva, A. Y., & Salem, A. B. M. (2022). Institutional framework for the development of artificial intelligence in the industry. Journal of Institutional Studies, 13 (1), 108-126.
[15] Dudnik O., Vasiljeva, M., Kuznetsov, N., Podzorova, M., Nikolaeva, I., Vatutina, L.,... & Ivleva, M. (2021). Trends, impacts, and prospects for implementing artificial intelligence technologies in the energy industry: the implication of open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7 (2), 155.
[16] Schmidhuber, J., Schlögl, S., & Ploder, C. (2021, September). Cognitive Load and Productivity Implications in Human-Chatbot Interaction. In 2021 IEEE 2nd International Conference on Human-Machine Systems (ICHMS) (pp. 1-6). IEEE.
[17] Sinha, S., Basak, S., Dey, Y., & Mondal, A. (2020). An educational Chatbot for answering queries. In Emerging Technology in Modelling and Graphics: Proceedings of IEM Graph 2018 (pp. 55-60). Springer Singapore.
[18] Sharob, S., Shyanka, Dey, Y., and Mondal, A. (2019), An Educational Chatbot For Answering Queries, part of the Advances in Intelligent Systems and Computing book series (AISC Volume 937).
[19] Turing, A. (1950), “Computing Machinery and Intelligence-am Turing”, Mind A Quarterly Review of Psychology and Philosophy, Vol. 59, no 236, pp 433-460.
[20] Weizenbaum, J. (1966). ELIZA—a computer program for the study of natural language communication between man and machine. Communications of the ACM, 9 (1), 36-45.
[21] Jain, T., Negris, O., Brown, D., Galic, I., Salimgaraev, R., & Zhaunova, L. (2021). Characterization of polycystic ovary syndrome among Flo app users around the world. Reproductive Biology and Endocrinology, 19 (1), 1-11.
[22] Aminuddin, R., Noor, M. H. M., Ilias, N. F., & Wahab, N. I. F. A. (2021, July). Framework for a mobile application with a chatbot to self-report injuries and carry out contact tracing for athletes and sports trainers. In 2021 IEEE Symposium on Industrial Electronics & Applications (ISIEA) (pp. 1-6). IEEE.
[23] Kepuska, V., & Bohouta, G. (2018, January). Next-generation of virtual personal assistants (microsoft cortana, apple siri, amazon alexa and google home). In 2018 IEEE 8th annual computing and communication workshop and conference (CCWC) (pp. 99-103). IEEE.
Cite This Article
  • APA Style

    Chidi Ukamaka Betrand, Oluchukwu Uzoamaka Ekwealor, Chinazo Juliet Onyema. (2023). Artificial Intelligence Chatbot Advisory System. International Journal of Intelligent Information Systems, 12(1), 1-9. https://doi.org/10.11648/j.ijiis.20231201.11

    Copy | Download

    ACS Style

    Chidi Ukamaka Betrand; Oluchukwu Uzoamaka Ekwealor; Chinazo Juliet Onyema. Artificial Intelligence Chatbot Advisory System. Int. J. Intell. Inf. Syst. 2023, 12(1), 1-9. doi: 10.11648/j.ijiis.20231201.11

    Copy | Download

    AMA Style

    Chidi Ukamaka Betrand, Oluchukwu Uzoamaka Ekwealor, Chinazo Juliet Onyema. Artificial Intelligence Chatbot Advisory System. Int J Intell Inf Syst. 2023;12(1):1-9. doi: 10.11648/j.ijiis.20231201.11

    Copy | Download

  • @article{10.11648/j.ijiis.20231201.11,
      author = {Chidi Ukamaka Betrand and Oluchukwu Uzoamaka Ekwealor and Chinazo Juliet Onyema},
      title = {Artificial Intelligence Chatbot Advisory System},
      journal = {International Journal of Intelligent Information Systems},
      volume = {12},
      number = {1},
      pages = {1-9},
      doi = {10.11648/j.ijiis.20231201.11},
      url = {https://doi.org/10.11648/j.ijiis.20231201.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijiis.20231201.11},
      abstract = {A chatbot is an intelligent agent that aims at providing a better, easier way to handle activities through smartphones or PCs by simulating the interaction between humans and machines. Chatbots can be deployed on various platforms such as social media applications, web applications, or websites. This project is designed to simulate communication between user and system using natural language processing with python programming and also to provide easy access to information that they would traditionally have to seek through confrontation or handbooks, simply by sending a text message. The motivation behind this work is to have a more direct, automatic way of getting information, to overcome the pitfalls of manual book searching and physical meetings. These existing methods are not very efficient and are usually time-wasting. Analysis of existing methods and related acts enabled the requirements of the specifications to be gathered, and this initiated the design and implementation of the project. The project was developed using the Agile methodology. Artificial Intelligence technology and modern internet technological tools which included NLTK-model (natural processing algorithm model), Sentiment Analyzer model, and Python programming language, respectively. This system was tested for accuracy, and human-interaction likeness. It is deployed on the Telegram messaging app, through Telegram API keys obtained on Botfather. The system effectively responds to queries and on time.},
     year = {2023}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Artificial Intelligence Chatbot Advisory System
    AU  - Chidi Ukamaka Betrand
    AU  - Oluchukwu Uzoamaka Ekwealor
    AU  - Chinazo Juliet Onyema
    Y1  - 2023/03/21
    PY  - 2023
    N1  - https://doi.org/10.11648/j.ijiis.20231201.11
    DO  - 10.11648/j.ijiis.20231201.11
    T2  - International Journal of Intelligent Information Systems
    JF  - International Journal of Intelligent Information Systems
    JO  - International Journal of Intelligent Information Systems
    SP  - 1
    EP  - 9
    PB  - Science Publishing Group
    SN  - 2328-7683
    UR  - https://doi.org/10.11648/j.ijiis.20231201.11
    AB  - A chatbot is an intelligent agent that aims at providing a better, easier way to handle activities through smartphones or PCs by simulating the interaction between humans and machines. Chatbots can be deployed on various platforms such as social media applications, web applications, or websites. This project is designed to simulate communication between user and system using natural language processing with python programming and also to provide easy access to information that they would traditionally have to seek through confrontation or handbooks, simply by sending a text message. The motivation behind this work is to have a more direct, automatic way of getting information, to overcome the pitfalls of manual book searching and physical meetings. These existing methods are not very efficient and are usually time-wasting. Analysis of existing methods and related acts enabled the requirements of the specifications to be gathered, and this initiated the design and implementation of the project. The project was developed using the Agile methodology. Artificial Intelligence technology and modern internet technological tools which included NLTK-model (natural processing algorithm model), Sentiment Analyzer model, and Python programming language, respectively. This system was tested for accuracy, and human-interaction likeness. It is deployed on the Telegram messaging app, through Telegram API keys obtained on Botfather. The system effectively responds to queries and on time.
    VL  - 12
    IS  - 1
    ER  - 

    Copy | Download

Author Information
  • Department of Computer Science, School of Information and Communication Technology, Federal University of Technology, Owerri, Nigeria

  • Department of Computer Science, Faculty of Physical Sciences, Nnamdi Azikiwe University, Awka, Nigeria

  • Department of Computer Science, School of Information and Communication Technology, Federal University of Technology, Owerri, Nigeria

  • Sections