Volume 4, Issue 2-1, March 2015, Page: 39-48
Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company
Reakook Hwang, Industry & Strategy Department I, Samsung Economic Research Institute, Seoul, Korea
Koichi Murata, Department of Industrial Engineering and Management, College of Industrial Technology, Nihon University, Chiba, Japan
Hiroshi Katayama, Department of Industrial and management Systems Engineering, Faculty of Science and Engineering, Waseda University, Tokyo, Japan
Received: Jan. 16, 2015;       Accepted: Jan. 19, 2015;       Published: Feb. 9, 2015
DOI: 10.11648/j.ijiis.s.2015040201.16      View  2840      Downloads  110
This paper discusses an analysis of an order management process (OMP) in a make to order production system. An inquiry process is particularly focused in this study. It is a delivery process of order information in OMP. The proposed procedure of this paper consists of the following five steps; 1) identification of inquiry process in OMP, 2) investigation of identified inquiry process, 3) creation of categories of attributes of identified inquiry process, 4) quantification of characteristic of identified inquiry process and 5) consideration of improvement of identified inquiry process. Through using the experimental result by the proposed procedure, a clarification of the characteristics of identified inquiry processes and a determination of the order of the processes to improve are possible.
Information Logistics, Make to Order System, Small and Medium Company, Order Management Process, Process Analysis
To cite this article
Reakook Hwang, Koichi Murata, Hiroshi Katayama, Analysis of Information Logistics in Order Management Process - Focusing on Make-to-Order Small and Medium Company, International Journal of Intelligent Information Systems. Special Issue: Logistics Optimization Using Evolutionary Computation Techniques. Vol. 4, No. 2-1, 2015, pp. 39-48. doi: 10.11648/j.ijiis.s.2015040201.16
Daft, R. L. and Lengel, R. H., 1984. Information richness: a new approach to managerial behavior and organization design. Research in Organizational Behavior, 4, 191-232.
Hayashi, C., 1993. Quantification: Theory and methodology. Tokyo: Asakura Publishing Company [in Japanese].
Hayashi, C. and Suzuki, T., 1975. Quantitative approach to a cross-societal research: a comparative study of Japanese character Part II. Annals of the Institute of Statistical Mathematics, 27 (1), 1–32.
Saaty, T.L. and Vargas, L., 1994. Fundamentals of decision making and priority theory with the analytic hierarchy process, RWS Publications.
Takakura, S., 1962. Some statistical methods of classification by the theory of qualification. Journal of the Institute of Statistical Mathematics, 9 (2), 81–105 [in Japanese].
Lin, F. R., 1998. Reengineering the order fulfillment process in supply chain networks. The international of Flexible Manufacturing System, 10, 197-229.
Ruth, S. A-S., 2004. Business process modeling: Review and framework. International Journal of Production Economics, 90, 129-149.
Wastell, G. D, White, P. and Kawalek, P., 1994. A methodology for business process redesign: experiences and issues. Journal of Strategic Information Systems, 3(1), 23-40.
Browse journals by subject